Legal Baseline Under Nepal Consumer Protection Act, 2075

• Consumers may return goods within 7 days of purchase when dissatisfied, provided the item is unused, unaltered, and a bill or receipt is shown.
• Sellers cannot deduct any amount or charge extra fees for an eligible return.
• Returns are not available for used or altered goods, expired or perishable items, or sealed goods with a broken seal.
• Sealed goods may be returned within 15 days if the seal remains intact.

WRAPSNEPAL Return Window

• Standard items: return requests must be initiated within 7 days of delivery.
• Sealed items: return requests must be initiated within 15 days of delivery if the seal is intact.
• Proof of purchase (order number, invoice, or receipt) is required.

Non-Returnable Items

• Installed, used, or altered items.
• Custom-made or personalized items, including wraps cut, printed, or installed to your specifications (unless defective or wrong item delivered).
• Perishable items or items past their usable deadline.
• Sealed items with a broken seal.

Defective, Damaged, or Wrong Item

If your order arrives defective, damaged, or incorrect, contact us within 48 hours of delivery with photos or videos. We will arrange a replacement or a refund after verification.

Refunds

• Approved refunds are issued to the original payment method or as a store credit if mutually agreed.
• Refunds are typically processed within 7 to 10 business days after inspection and approval.

Return Shipping

• We cover return shipping for defective, damaged, or incorrect items.
• For other eligible returns, return shipping is paid by you.

How to Request

Email us at wraps.nepal@gmail.com with your order number, the item details, and photos (if applicable). We will guide you through the next steps.